London Congestion Charge

Do I have to pay the Congestion Charge?

Yes, Streetcars are liable for the London Congestion Charge like any other car. However, Streetcar is a registered fleet with Transport for London who administer the Congestion Charge, so the charge will be registered automatically and added as a charge to your account.

 

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Parking Tickets

Streetcar will pay fines for parking tickets, clamping fines, bus lane fines, compound charges, etc. We will then add the cost onto your account along with any administration charge associated with processing the fine.

 

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Speeding Fines

You are responsible for any speeding tickets received during you booking. If we receive a ticket for you, we will pass your details on to the authority that issued the ticket and they will contact you directly.

 

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Using Your Mobile Phone

Please use a hands free kit for phone calls during driving. You can also receive calls on the car's phone system. Please contact Streetcar on 0845 644 8475 if you would like to know your car's phone number.

 

 

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Smoking

Am I allowed to smoke in the car?

No. Out of consideration for subsequent users, we don't allow this. If you or a passenger do smoke in the car, a £25 fine will be added to your bill.

 

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Pets

Can I carry pets in the car?

No. At Streetcar we all love animals like anyone else, but because they can make the cars dirty for the next user, we do not allow pets of any sort in the cars.

 

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Breakdowns

What do I do if the car breaks down?

Report it to us as soon as possible and contact the Volkswagen Breakdown Service from the number on the back of the tax disc. There will be no charge for this.

Will I still be able to get where I'm going if the car breaks down?

We will always do anything we can to get you to your destination.

Can I jump-start the car?

No. You may not jump-start a Streetcar or use it to jump-start another car. The sensitive electronics in the car might not like it.

 

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Car Accessories

Can I choose between manual and automatic?

Yes, but over the phone only.

Can I use a child seat?

Yes. We don't offer our own child seats because people's needs for these vary so much, but you are very welcome to use your own.

Can I attach a roof rack or bike rack?

Yes, we allow this, but ask that you consult us before attaching one of these so we can ensure yours is compatible with the car.

 

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